SERVICE
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Question :

How can I order an AWC watch?
Answer :

AWC watches are exclusively available via WatchBank.eu. You will be automatically directed to the shopping cart of WatchBank.eu, when you add an AWC watch to your shopping cart.
Question :

How do I know AWC received my order well?
Answer :

When AWC received your order well, you will receive a confirmation by e-mail from de WatchBank.eu eStore.
Question :

How do I pay?
Answer :

If you have a bank account in The Netherlands or Belgium, you can pay via Ideal or MrCash – the payment systems used by Dutch and Belgian banks. If you have a bank account in any other country you can arrange a bank transfer via your own online payment system. Our bank details are as follows:


Bank account no.:
10.63.19.515 in the name of WatchBank B.V.

IBAN:
NL49 RABO 0106 3195 15


BIC:

RABONL2U
Question :

I want to cancel my order, how can I do that?
Answer :

If you want to cancel your order, please send an email to contact@watchbank.eu with your contact details, your bank account number and the description of the watch it concerns (brand, model, price).

Orders can be cancelled within 2 working days.
Question :

Can I get my money back, when my watch does not meet my expectations?
Answer :

AWC gives you a money back-guarantee when you return your watch within five working days from receipt.
Question :

How do I send a package back to AWC?
Answer :

If you want to return a watch you must send an email to contact@watchbank.eu to let us know that you wish to return the watch to AWC. Watches must be returned within five working days from receipt. Please send your package to:


WatchBank B.V.,  
Musicalstraat 34
NL 1323 VP Almere
The Netherlands

Please be sure to note our full business address. You are responsible for ensuring that the package is stamped with the correct postage and sufficiently insured.
Question :

How can I get in touch with AWC?
Answer :

If you have any questions about your purchase, delivery or payment you can contact us at info@awc.ch.


Our address is:

Phillip Alexander Watch Company

Zürichstrasse 147

CH 8700 Küsnacht

Switzerland
Question :

Do you deliver to all countries in the world?
Answer : Yes, we deliver AWC watches to all countries in the world.
Question :

What is the best way to maintain my AWC?
Answer :

To ensure that your watch gives you many years of trouble-free service, we recommend you to have it serviced every 2 to 3 years by an expert watchmaker or qualified jeweller. Mail to: info@awc.ch  for a list of addresses.
Question :

Do you offer a warrantee?
Answer : All AWC watches have a year warranty. To be eligible for warranty, please register your AWC by completing the
registry form on our website.
Question :

What are your shipping charges?
Answer :

Delivery within The Netherlands is included in the price. A surcharge of € 25.00 is applicable for delivery to other EU countries and a surcharge of € 50.00 may be added for delivery to countries outside of the EU.
Question :

Will the watch be insured during transport?
Answer : Yes. AWC will see to it that the watch is insured during transport.
Question :

Do I have to pay Customs Duty if I buy from abroad?
Answer : Yes. Duties and taxes have to be paid by the purchaser. Please contact your local Customs Office for more information.
Question :

How long will it take for my package to be delivered?
Answer : Watches purchased via WatchBank are usually delivered to destinations within The Netherlands within the next 2 days. They often arrive the day after they were posted.